Comments for timpconnelly http://www.timpconnelly.com Musings of an internal communications guy Sat, 30 Jan 2010 20:53:26 +0000 http://wordpress.org/?v=2.9.1 hourly 1 Comment on Good work, great work, neither by Colin http://www.timpconnelly.com/2010/01/28/great-work-good-work-bad-work/comment-page-1/#comment-201 Colin Sat, 30 Jan 2010 20:53:26 +0000 http://www.timpconnelly.com/?p=656#comment-201 Nice post. You should check out Jack Welch's "Winning" given the postulates you propose in this post. Nice post. You should check out Jack Welch’s “Winning” given the postulates you propose in this post.

]]> Comment on Like the new new look? by timpconnelly http://www.timpconnelly.com/2010/01/11/new-theme/comment-page-1/#comment-171 timpconnelly Mon, 04 Jan 2010 17:06:02 +0000 http://www.timpconnelly.com/blog/2009/10/13/test-post/#comment-171 Thanks for the comment and the question, Derek. The link is there because either a) I believe cheap cigarettes are a god-given right and skyrocketing prices and taxes affixed to a pack of smokes penalizes those who eventually will need that money to pay outrageous medical bills, or b) I hadn't noticed it on the theme template. Thanks for the comment and the question, Derek. The link is there because either a) I believe cheap cigarettes are a god-given right and skyrocketing prices and taxes affixed to a pack of smokes penalizes those who eventually will need that money to pay outrageous medical bills, or b) I hadn’t noticed it on the theme template.

]]> Comment on Like the new new look? by derek http://www.timpconnelly.com/2010/01/11/new-theme/comment-page-1/#comment-170 derek Thu, 31 Dec 2009 23:19:33 +0000 http://www.timpconnelly.com/blog/2009/10/13/test-post/#comment-170 Me likey. But why is there a link to "Cheap cigarettes" in your footer? Me likey. But why is there a link to “Cheap cigarettes” in your footer?

]]> Comment on Best Buy named No. 2 retail brand – but … by Bobby http://www.timpconnelly.com/2009/01/14/best-buy-named-no-2-retail-brand/comment-page-1/#comment-16 Bobby Mon, 08 Jun 2009 20:32:32 +0000 http://www.timpconnelly.com/blog/?p=147#comment-16 I totally agree Tim. Just yesterday I had a couple come in for a simple USB adapter for a router. When I contacted them, they started asking quesitons about the router, and I gladly offered the answers. Then he showed me the.. possibly 10 year old Dell notebook he had in his hands, the one the adapter was for. I offered some info on RAM, the computer being that old, and they were ecstatic that I took the time to educate them about something that could make their computer experience even better. In doing this, I went over to the Apples to search the internet for the type of RAM he needed, and they made a comment about how nice the 24" iMac was, so I started informing them on Macs. I just bought one for myself a few weeks ago, and I -love- it, so it wasn't hard to get excited over them as I was talking. This turned into 45 minutes of me showing them various features of a Mac, and how they are different from a PC, and also showing off my iPhone, and how everything syncs. They enjoyed my presentation so much, that they put the USB adapter back, and bought not only a new Aluminum MacBook, but the wife upgraded to a new iPhone as well. She also enjoyed my presentation so much that she was adamant about not only completing the customer survey on the receipt, but also writing a personal letter to my GM. Do I feel like I sold them anything? No. Was I excited about the product I was showing them? Yes. And I've never gotten that kind of customer service from Wal-Mart. I love my job <3 =) I totally agree Tim.

Just yesterday I had a couple come in for a simple USB adapter for a router. When I contacted them, they started asking quesitons about the router, and I gladly offered the answers. Then he showed me the.. possibly 10 year old Dell notebook he had in his hands, the one the adapter was for. I offered some info on RAM, the computer being that old, and they were ecstatic that I took the time to educate them about something that could make their computer experience even better. In doing this, I went over to the Apples to search the internet for the type of RAM he needed, and they made a comment about how nice the 24″ iMac was, so I started informing them on Macs. I just bought one for myself a few weeks ago, and I -love- it, so it wasn’t hard to get excited over them as I was talking.

This turned into 45 minutes of me showing them various features of a Mac, and how they are different from a PC, and also showing off my iPhone, and how everything syncs.

They enjoyed my presentation so much, that they put the USB adapter back, and bought not only a new Aluminum MacBook, but the wife upgraded to a new iPhone as well.
She also enjoyed my presentation so much that she was adamant about not only completing the customer survey on the receipt, but also writing a personal letter to my GM.

Do I feel like I sold them anything? No.

Was I excited about the product I was showing them? Yes.

And I’ve never gotten that kind of customer service from Wal-Mart.

I love my job <3
=)

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