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	<title>timpconnelly &#187; Home</title>
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	<link>http://www.timpconnelly.com</link>
	<description>Musings of an internal communications guy</description>
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		<title>The Mountain in a hat</title>
		<link>http://www.timpconnelly.com/2010/08/01/the-mountain-in-a-hat-2/</link>
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		<pubDate>Sun, 01 Aug 2010 08:26:43 +0000</pubDate>
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		<description><![CDATA[I snapped this beautiful shot of Mount Rainier &#8211; uhm, wearing a fedora &#8211; from the Skyline Trail near paradise on July 30. 
The cone-shaped cloud hung atop the mountain all day long. Mr. Rainier wore a traditional Chinese hat for most of the morning, then switched to the more &#8220;Mad Men&#8221; look around lunch [...]]]></description>
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		<title>Is my header too big?</title>
		<link>http://www.timpconnelly.com/2010/07/23/is-my-header-to-big/</link>
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		<pubDate>Fri, 23 Jul 2010 17:25:12 +0000</pubDate>
		<dc:creator>timpconnelly</dc:creator>
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		<description><![CDATA[Not my head (for which 7 5/8 hatwear is a tad snug), but my header; the big ol&#8217; name thingy at the top of this and every other page on my site. Is it too big?
Part of me says, &#8220;Yes, it&#8217;s absolutely huge &#8211; ridiculously so.&#8221;
But it&#8217;s right there that my inner designer finds itself [...]]]></description>
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		<title>Customer &#8220;service,&#8221; may I help you &#8230;?</title>
		<link>http://www.timpconnelly.com/2010/06/11/customer-service-may-i-help-you/</link>
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		<pubDate>Fri, 11 Jun 2010 21:02:22 +0000</pubDate>
		<dc:creator>timpconnelly</dc:creator>
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		<guid isPermaLink="false">http://www.timpconnelly.com/?p=1049</guid>
		<description><![CDATA[I&#8217;m all for companies saving money to improve the bottom line. But there has to be a better way to cut expenses than forcing frustrated customers to call Bangalore, Mumbai or Wherever-the-Heck, India, for help.
Before I rant, a disclaimer: Yes, I know those folks in the call centers are just doing their jobs. I believe [...]]]></description>
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		<title>Good work, great work, neither</title>
		<link>http://www.timpconnelly.com/2010/01/28/great-work-good-work-bad-work/</link>
		<comments>http://www.timpconnelly.com/2010/01/28/great-work-good-work-bad-work/#comments</comments>
		<pubDate>Thu, 28 Jan 2010 21:31:51 +0000</pubDate>
		<dc:creator>timpconnelly</dc:creator>
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		<guid isPermaLink="false">http://www.timpconnelly.com/?p=656</guid>
		<description><![CDATA[








Can people in your company or work group tell the difference between good work and great work? How about lousy work? More importantly, does it really matter to your leaders and colleagues which they get?  I pose the question because my work group has committed to transitioning &#8220;from good to great&#8221; in the coming [...]]]></description>
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