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	<title>timpconnelly &#187; Work</title>
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	<description>Musings of an internal communications guy</description>
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		<title>Customer &#8220;service,&#8221; may I help you &#8230;?</title>
		<link>http://www.timpconnelly.com/2010/06/11/customer-service-may-i-help-you/</link>
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		<pubDate>Fri, 11 Jun 2010 21:02:22 +0000</pubDate>
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		<guid isPermaLink="false">http://www.timpconnelly.com/?p=1049</guid>
		<description><![CDATA[I&#8217;m all for companies saving money to improve the bottom line. But there has to be a better way to cut expenses than forcing frustrated customers to call Bangalore, Mumbai or Wherever-the-Heck, India, for help.
Before I rant, a disclaimer: Yes, I know those folks in the call centers are just doing their jobs. I believe [...]]]></description>
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		<title>If not today, when &#8230; ?</title>
		<link>http://www.timpconnelly.com/2010/06/03/testing-wordpress-iphone-app/</link>
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		<pubDate>Fri, 04 Jun 2010 04:19:32 +0000</pubDate>
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		<description><![CDATA[Ask anyone. I&#8217;m a broken record for aligning our corporate brand and strategy messaging at Best Buy &#8211; for trying to get communications, HR, marketing and everyone else who communicates brand and/or strategic intent to align around a single message (and while I&#8217;ve proposed messages, I&#8217;m not married to mine; I&#8217;m married to the notion [...]]]></description>
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		<title>What do brands think of us?</title>
		<link>http://www.timpconnelly.com/2010/04/10/what-do-our-brands-think-of-us/</link>
		<comments>http://www.timpconnelly.com/2010/04/10/what-do-our-brands-think-of-us/#comments</comments>
		<pubDate>Sat, 10 Apr 2010 15:59:49 +0000</pubDate>
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		<description><![CDATA[We all know a brand means, in essence, what its customers say it means. A company can shout from the rooftops what it stands for and bellow the fine-point details of its customer-centric promises, but all the best marketing and PR in the world can&#8217;t save a brand from lack of follow-through on the part [...]]]></description>
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		<title>Personal branding &#8211; fundamentals first!</title>
		<link>http://www.timpconnelly.com/2010/03/11/personal-branding-dont-forget-about-the-product/</link>
		<comments>http://www.timpconnelly.com/2010/03/11/personal-branding-dont-forget-about-the-product/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 21:14:51 +0000</pubDate>
		<dc:creator>timpconnelly</dc:creator>
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		<description><![CDATA[



 // 



All this social media chatter about personal branding reminds me of the dot-com bubble-and-burst of the late &#8217;90s and early double-nots, when entrepreneurs put marketing and advertising in front of anything resembling business fundamentals and watched their stock prices skyrocket … until someone said, “Hey, wait a minute …”
Fast forward to today. Social [...]]]></description>
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