Just yesterday I had a couple come in for a simple USB adapter for a router. When I contacted them, they started asking quesitons about the router, and I gladly offered the answers. Then he showed me the.. possibly 10 year old Dell notebook he had in his hands, the one the adapter was for. I offered some info on RAM, the computer being that old, and they were ecstatic that I took the time to educate them about something that could make their computer experience even better. In doing this, I went over to the Apples to search the internet for the type of RAM he needed, and they made a comment about how nice the 24″ iMac was, so I started informing them on Macs. I just bought one for myself a few weeks ago, and I -love- it, so it wasn’t hard to get excited over them as I was talking.

This turned into 45 minutes of me showing them various features of a Mac, and how they are different from a PC, and also showing off my iPhone, and how everything syncs.

They enjoyed my presentation so much, that they put the USB adapter back, and bought not only a new Aluminum MacBook, but the wife upgraded to a new iPhone as well.
She also enjoyed my presentation so much that she was adamant about not only completing the customer survey on the receipt, but also writing a personal letter to my GM.

Do I feel like I sold them anything? No.

Was I excited about the product I was showing them? Yes.

And I’ve never gotten that kind of customer service from Wal-Mart.

I love my job <3
=)